Direct selling disclosures
The information the Consumer Protection (Direct Selling) Rules, 2021 require us to publish.
The entity
| Registered name | CaratMode Jewels LLP |
|---|---|
| Trading as | CaratMode Jewels |
| Constitution | Limited Liability Partnership |
| Registered address | SY 230 231, Plot 336, 1st Floor, Akshardham Society, Katargam, Surat, Gujarat, 395004, India |
| GSTIN | 24AAXFC1810D1ZR |
| LLPIN | ADD-2659 |
Officers
| Grievance redressal officer | Sanjay Dhanjibhai Savani · support@caratmode.com · 9081199922 |
|---|---|
| Nodal officer | Sanjay Dhanjibhai Savani · support@caratmode.com |
| Customer care | support@caratmode.com · 9081199922 · Monday to Saturday, 10am – 7pm IST |
Complaints
| Acknowledged within | 48 working hours |
|---|---|
| Resolved within | 7 days |
| Grievance officer | Sanjay Dhanjibhai Savani · support@caratmode.com · 9081199922 |
| Nodal officer | Sanjay Dhanjibhai Savani · support@caratmode.com |
Complaints are raised through the form on this site and are given a ticket number you can quote. You can check where yours has got to at any time at /grievance/track.
Goods, payment and delivery
| Cancel before dispatch, within | 24 hours of ordering |
|---|---|
| Return window | 7 days from delivery |
| Refund issued within | 10 days of the piece coming back |
| Delivery — metros | 3 – 5 working days |
| Delivery — rest of India | 5 – 9 working days |
| Payment methods | UPI, credit and debit cards, net banking, and wallets |
The total price of every item is shown in a single figure with its break-up before you pay. Returns, refunds and cancellation are set out in the refund policy; delivery times and costs in the shipping policy; any warranty on the product page and on the certificate supplied with the piece.
What we do not do
We do not operate a pyramid scheme and we do not run a money circulation scheme. We do not charge any entry fee, registration fee, subscription or renewal fee to become or remain a brand partner, and we do not require anybody to buy goods in order to join. Commission is paid on the sale of goods only, never for enrolling a person.