Direct selling disclosures
The information the Consumer Protection (Direct Selling) Rules, 2021 require us to publish.
The entity
| Registered name | CaratMode Jewels |
|---|---|
| Constitution | Partnership firm |
| Registered address | 336, Akshardham society, near Hathi manndir, katatgam, Surat, Gujarat, 395004, India |
Officers
| Customer care | rhythmsavani9@gmail.com · 8155055775 · Monday to Saturday, 10am – 7pm IST |
|---|
Complaints
| Acknowledged within | 48 working hours |
|---|---|
| Resolved within | 7 days |
Complaints are raised through the form on this site and are given a ticket number you can quote. You can check where yours has got to at any time at /grievance/track.
Goods, payment and delivery
| Cancel before dispatch, within | 24 hours of ordering |
|---|---|
| Return window | 7 days from delivery |
| Refund issued within | 10 days of the piece coming back |
| Delivery — metros | 3 – 5 working days |
| Delivery — rest of India | 5 – 9 working days |
| Payment methods | UPI, credit and debit cards, net banking, and wallets |
The total price of every item is shown in a single figure with its break-up before you pay. Returns, refunds and cancellation are set out in the refund policy; delivery times and costs in the shipping policy; any warranty or buy-back on the product page and the certificate supplied with the piece.
What we do not do
We do not operate a pyramid scheme and we do not run a money circulation scheme. We do not charge any entry fee, registration fee, subscription or renewal fee to become or remain a brand partner, and we do not require anybody to buy goods in order to join. Commission is paid on the sale of goods only, never for enrolling a person.